Wink Not charging

Wink setup, hardware, basic programming. User to user support.
Marley
Posts: 1
Joined: Fri Dec 02, 2016 2:32 pm

Wink Not charging

Postby Marley » Fri Dec 02, 2016 2:44 pm

With our wink, we have been trying to charge it, and it doesn't seem to want to charge, We tried different USB ports, we made sure we had the software installed, we even tried different computers, cables and it won't charge. We didn't try swapping out the adapter, as we have only one. We've also completely drained the battery so we know if it charges at all.
Please help!
Thanks!

Kevin
Posts: 129
Joined: Tue Jul 28, 2015 12:56 am

Re: Wink Not charging

Postby Kevin » Sun Dec 11, 2016 4:46 pm

Hello Marley,

Sorry so long in responding to you. That does sound like a problem. Do you by chance have a volt meter? We could do a quick check to see if there is a problem with the programmer adapter or if it's a problem on the robot. If possible, please send me a quick note through our Contact form on the plumgeek.com website. I track those emails much more closely. Also what country you're located in. We'll get you back up and running.

Thanks,
-Kevin


Who is online

Users browsing this forum: No registered users and 1 guest